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Frequently Asked Questions
 Thank
you for your interest in the William B. Cole Consultants coaching services.
If you would like to ask Bill Cole a question, please use the
Ask The Coach form. The answer
to your question will be posted on this page, or if you prefer,
sent to you personally via email.
A list of questions and answers appears below. You'll find helpful
information for interviewing and hiring a coach, working with
a coach, types of coaching, and specific information on Bill's
coaching system, philosophy and policies.
Do
you guarantee your coaching and consulting services?
How can I choose the best coach for
my particular needs?
What kind of person benefits
most from coaching?
What is mental game coaching?
How is mental game coaching different from other types of coaching?
How do you define "In the Zone"?
What is your philosophy of coaching?
How do I know when I am ready for mental game
coaching?
What happens during a typical coaching
session?
Why is your type of mental game training
so effective?
Do you have coaching packages?
I'm not sure I want to immediately sign up for
long-term coaching. How can I sample what you have to offer?
How
does the process of coaching work when we can't meet face to face?
Do you coach people on a last-minute, emergency
basis?
Can you tell me more about how confidentiality
operates in coaching and how important it is to successful coaching?
I have a sensitive situation at work.
Can we keep the fact that I am even engaged in coaching quiet?
I see you have testimonials from people
you have coached on your web site. Will you be putting what I say
on your site or other materials?
Do
you guarantee your coaching and consulting services?
Our Coaching Sessions Are Guaranteed.
I guarantee the quality of our coaching sessions. I guarantee to
you that each coaching session will be of the highest quality, and
will give you the best cutting-edge content and success strategies.
However, I cannot predict, know, monitor or guarantee what you will
do with the lessons, insights and content learned in these sessions.
Therefore, when you use our coaching, materials and products you
are not guaranteed to improve learning, performance, income, health,
fitness or specific earnings. No one can guarantee such outcomes
because your results will depend on variables and factors outside
our control including, but not limited to: your motivation, your
diligence and discipline, your capabilities, your creativity, your
health and fitness, your compliance with our recommendations and
suggestions, and other factors which neither party has control over.
I will ask you, many times in each coaching session, if things make
sense, and if you know how to practice and actually use what we
discuss, and what I teach you. At the end of each coaching session,
I will ask if that session met your expectations. If you say yes,
we will consider that session successful. If you say no, I will
spend additional time with you, at no additional charge, at that
time, or at a mutually convenient time, to resolve your concerns.
If I cannot resolve your concerns at that time, I will refund all
your monies paid for that particular coaching session in question.
If this coaching session in question was part of a package, when
you receive a refund for that session, we will also refund the rest
of your unused coaching package monies. This will be prorated per
the package you purchased, not at the full non-package hourly rate.
Whenever you make the next coaching package payment that is due
or make a pay as you go payment, this indicates that you are satisfied
with the coaching up to that point, and that you wish to continue
the coaching program.
How
can I choose the best coach for my particular needs?
Determine what your issues are, what you want to work on, what
you want your outcomes to be, what you want the coaching process
to be like, and then contact the coach and see how well you both
match up.
What kind of person benefits
most from coaching?
The best candidates for coaching are people who want to be coached.
People who are forced into coaching are not good candidates. They
should be ready and willing to make changes in their lives.
What is mental game coaching?
Everyone wants to master their mind. Winners in all walks of life
have explored, tested and mastered the mind-body experience to
become top performers. Every sports star has a mind coach, even
when they are at the top of their game and don't "need" one. They
want to maintain momentum and velocity and reach even more of
their potential. Mental game coaching embraces the whole person
and helps that person use their mental powers to succeed in bigger
ways than they ever dreamed were possible.
How is mental game coaching
different from other types of coaching?
It's an integrated mind-body approach. It explores parts of you
that other coaching styles don't go into. We talk about performance
issues and the mental roadblocks that hold you back. It's comprehensive
in scope. It's about making your mind work for you so you can
be a winner.
How do you define "In the Zone"?
You are in the zone when you have a calm mental state, pure focus,
relaxation, your mind is in the here and now and you are allowing
things to happen. The zone is a state of mind and body that ignites
your ability to perform to your potential. You can use your zone
skills in any performance arena.
What is your philosophy of coaching?
In essence, I believe every person has great potential to have
fantastic success in life. I want to bring that potential to reality.
How do I know when I am ready for mental
game coaching?
If you are unsure, we can chat and see what you think you need.
I can ask you some questions to help you figure that out.
What happens during a typical
coaching session?
We have an engaging conversation about issues that are holding
you back and that are important for you to resolve. On the other
hand, maybe you are happy with your life but just want to continue
maintaining your high quality and make even more progress at a
faster rate. The magic is in the dialogue between us. Together,
we come up with new ways to look at issues and we discover creative
ways to manage them and get you to the next level.
Why is your type of mental game
training so effective?
People tell me it's because I've had so much experience working
in so many different areas of peak performance, and at so many
levels.
Do you have coaching packages?
That's what most people choose. I have some people who take quick
coaching hits from time to time, but most folks want an ongoing
coaching process.
I'm not sure I want to immediately sign
up for long-term coaching. How can I sample what you have to offer?
A phone chat is one way, at no charge, to see how we are together.
Beyond that, you could take individual sessions, not part of a
package. I should mention that the packages are discount priced.
Most people go that route and then decide.
How does the process of coaching
work when we can't meet face to face?
Coaching that is accomplished by email, phone, regular mail,
audiotape, videotape and other means is termed virtual coaching.
This can be very effective, and in many cases, almost preferable
to in-person coaching. If I am assisting you in writing and editing,
speech training or the like, electronic measures work beautifully.
Of course, the non-verbal elements are not present over the phone
or email, but when I coach folks and need to view their performances,
electronic tools help me repeat, slow down and capture them very
nicely.
I coach some people whom I have never met, and whom I probably
never will meet, just because we are separated by thousands of
miles of distance. If this is your situation, virtual coaching
is perfect.
Do you coach people on a last-minute,
emergency basis?
Yes. I often receive frantic phone calls and emails from people
with a major presentation or performance the next day. They either
are not ready or want an independent expert opinion, or just a
sounding board. These might be ongoing clients of mine, or people
to whom I've never spoken. In any case, I will do my very best
to help you in your time of need.
Can you tell me more about how
confidentiality operates in coaching and how important it is to
successful coaching?
Every form of helping other people is centered around trust. That
trust is built upon the bedrock of confidentiality. This is true
whether the relationship is educational, therapeutic or one in
business. When I coach you, we will share material that is private
and I respect that privacy. I create a safe place for you to explore
your issues and to tell your story so you can go places you have
never gone before. That's how you increase self-awareness, and
that leads to learning and growth.
So, yes, confidentiality is absolutely the most important aspect
to successful coaching.
I have a sensitive situation
at work. Can we keep the fact that I am even engaged in coaching
quiet?
We can do more than keep it quiet. No one will ever know your
name, that you are engaged in coaching, or your situation, if
that serves your interests best.
I see you have testimonials from
people you have coached on your web site. Will you be putting
what I say on your site or other materials?
Not unless you want that. Every testimonial you see on any of
my materials are there because each person has directed them to
be there. They are so pleased at the results of my work with them
that they wanted other people to have the same benefits they have
had. They gladly gave me their permission to do so, in writing.
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